MW
Moegamat W

1 reviews | Active since Jul 2018

12 Sept 2018, 14:09

Double billed by Telkom

After my last encounter with Telkom and speaking to managers my installation was done successfully. My first bill came and i paid it, now i'm being charged for 2 months and when i queried this i'm being told the first charges was pro rata charges and now i'm being charged from 08/08 - 08/10 and that was never charged for the month of August. I am also being told that the bill a paid for last month was for a mistake that Telkom made when activating my data line way before i even had a land line connected, which i was told by a manager would be removed.

Looking at my paper invoice it clearly states the following: Invoice date 09 Aug 2018 Invoice number ********** 246

Home uncapped (10Mbps) 24 Jul 18 - 08 Aug 18 R(298.86) Home uncapped (10Mbps) 09 Aug 18 - 08 Sep 18 R (579.04)

So how can i be told no invoice was generated for August when clearly i see charges and i paid the bill for August that was sent to me for August. Now i'm also being told that i'm being charged a month in advance but i was not told this when signing up i made sure to ask a few times and was told its just pro rata and your monthly fee, i'm not evens 2 months with Telkom and all i see is problems.

THINKING I MADE A MISTAKE SIGNING UP WITH TELKOM!!!!

0
Replies (4)
Telkom
Telkom's reply16 Sept 2018, 12:52
Official

Hi


We are sorry to hear this. Thank you for contacting us and bringing this to our attention.


This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.


Interaction ***


Regards
Hazel
Telkom Social Media Team

MW
Moegamat W's update19 Sept 2018, 20:17
Reviewer Update
Hi Hazel, Trust you are well. I am yet to receive any form of communication from Telkom other than the generic "we sorry this happened" response. How does it take a week to look at an account or to review a call recording, if a call recording will even be reviewed(if it does get reviewed i would like to get a copy of that call). My bill is due in a week and if i don't get a proper response soon i will be forced to take further action as i was mislead and **** to when signing up. Regards Ismael
MW
Moegamat W's update19 Sept 2018, 20:18
Reviewer Update
Hi Hazel, Trust you are well. I am yet to receive any form of communication from Telkom other than the generic "we sorry this happened" response. How does it take a week to look at an account or to review a call recording, if a call recording will even be reviewed(if it does get reviewed i would like to get a copy of that call). My bill is due in a week and if i don't get a proper response soon i will be forced to take further action as i was mislead and **** to when signing up. Regards Ismael
MW
Moegamat W's update19 Sept 2018, 20:18
Reviewer Update
Hi Hazel, Trust you are well. I am yet to receive any form of communication from Telkom other than the generic "we sorry this happened" response. How does it take a week to look at an account or to review a call recording, if a call recording will even be reviewed(if it does get reviewed i would like to get a copy of that call). My bill is due in a week and if i don't get a proper response soon i will be forced to take further action as i was mislead and **** to when signing up. Regards Ismael