DOUBLE BILLED BUT NO REFUND!!!

Good day

On the 13.03.21 (Saturday) I had sent an email to cancel the Smartbroadband Uncapped Wireless Internet from my account.

I phoned the call centre on 15.03.21 (Monday) & they confirmed that they had received my cancellation request.

My last payment for the internet was then to be on the 31.04.21, which was deducted via debit order from my bank account.

On the 26.04.21, I again received an sms from Telkom of the full amount to be deducted again from my account. I then phoned in & spoke to a lady & she advised me that the cancellations department had not put through my request on the 15.03.21 but only on the 02.04.21. She advised that a full payment would be taken again at the end of April, but she would advise the billings department to refund the amount of R739.93 which was taken incorrectly.

To date I have still not received my refund from Telkom.

I am highly dissapointed & angry in the service I am receiving from Telkom. I am being billed a second time because someone did not do there job properly & not even being refunded my monies as was promised! I have also attached a copy of the invoice showing the amount as subtracted on my account, yet Telkom takes the full amount!

I would like please Telkom to refund my monies as soon as possible & also an explanation of what is going on! This type of service is not acceptable & I would not recommend Telkom's services to anyone.

I await your urgent response with regards to this matter.