Double billed and still no joy

<p>Upon receiving my Telkom account on 6 October and noticing that I was double billed for the prior month again, I promptly phoned them on the 7 October to query the issue. The lady I spoke with then was very friendly and assured me that the mistake was on their side and will be resolved within a week. I phoned again on Monday and the lady I spoke to then told me she will escalate it. I phoned again today, and to no surprise there, was no outcome. I held on for approximately 10minutes to speak to a supervisor, who was also nowhere to be found (no surprise there either).</p> <p>I will not be paying the duplicate amount, because this is not my error. I have done my part and notified you of the mistake more than timeously. And Telkom, if you hand me over to the credit bureau for a mistake you made, there will be hell to play.</p> <p>I have recommended your ADSL line and your services to everyone I encounter, don't make me go and do the opposite.</p> <p>The lady I spoke with today told me the problem would be resolved today. I doubt if I should hold my breath.</p> <p>I am incredibly disappointed.</p>