Double Billed

So I complained about a week ago about Telkom not debiting my account. So yesterday they did debit my account with the amount of R 1550.50<br> <br> So basically my account was \in arrears"then I made a payment of R822.50 on the 9th of June and I needed to make another payment end of June (Yesterday) of R829.50 which will bring my account to an un-suspended state.<br> <br> I called the call centre and asked to speak to a manager which I did. His name is Andy.<br> <br> I explained to him what happened and he agreed that I paid double and that they will need to reimburse me.<br> I asked him for a reference number"