Double billed

Item: Telkom
Rating: 1
Author: Stephan S

I am here again on helo peter because this is all that helps. I am being billed for items that I did not subscribe to on my telkom Lte package. I have tried to contact telkom which is useless,I have logged faults,i have phoned in but nothing helps. This is unacceptable,how can the agents not help me with my problem. I am the client but looks like they dont care.

Helpful (0)

Replies (3)

Telkom's replyOfficial

01 Jun 2018, 09:21

Good day stephan-strydom

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

Telkom's reply01 Jun 2018, 09:21

Official

Good day stephan-strydom

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

Stephan S's updateReviewer Update

20 Jul 2018, 19:10

Still waiting on someone to contact me ?? the service is still horrible and the Telkom website is useless. I will never recommend anyone to telkom as the after service is non existent. as soon as they have you in contract your set with trouble and when you want to cancel it takes another 3 months, I am done with telkom.

Stephan S's update20 Jul 2018, 19:10

Reviewer Update

Stephan S's updateReviewer Update

23 Aug 2018, 19:30

Still waiting on someone to help?? Telkom is useless

Stephan S's update23 Aug 2018, 19:30

Reviewer Update

Still waiting on someone to help?? Telkom is useless

Double billed

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