Double billed

I am extremely frustrated with Telkom, they double invoiced me for my device went to the Southgate branch to enquire on 06/11/2025. The consultant logged a case and gave me a case number and told me i would be contacted within 72 hours. No contact was made since then, I then called the contact centre on 11/11/2025 the contact centre agent then told me that my issue would be resolved within 7 business days. I then emphasised that I cannot afford the double amount being debited since I have other monthly expenses and the debit was supposed to go off on 15/11/2025 which they did debit. No empathy or efforts to assist from both agents I got on the 11th and 12th, both of them just told me the money would be refunded once the case has been resolved or I must reverse the transaction.

The service is very bad, if you are considering a contract with Telkom please reconsider, there is no way to even escalate cases it’s like the whole process is robotic