Double billed

last month i was billed double, when i phoned the call center to query as to the reason for this, i could not get an answer from the consultants. some consults dropped the call after making me wait for a hour for a supervisor. one supervisor (Lindo) promised to call me back but failed to do so as i guess thats not a surprise as hell will freeze over before Telkom calls anyone back. i was forced to pay my bill last month as i was told that should i not pay it my line will be cut and i will have to pay the re-connection fee (for telkoms mistake). <br> <br> it seems telkom call centre consultants training and job description only involves being able to say i will escalate the problem, i have received my new statement and was not credited for the excess which i paid last month as a result of Telkom making a mistake<br> <br> i have names of every consultant i spoke to<br> <br> Telkom should really reconsider the manner in which they operate and the complaints process as it is clearly not working, i suggest hiring a QUALIFIED internal auditor to assist in developing a better process