WI
Waseem I

1 reviews | Active since Mar 2014

19 Jul 2018, 12:27

Double bill when upgrading

I upgraded my contract with Telkom on the 26.06.18. ( ********** 297)

The telesales agent Semone Paulsen, did a fantastic job getting the device to me on the 27.07.18. She also informed me that I will be charged pro-rata at the end of July, to which I accepted.

My bill now shows that I have been charged for an entire month for device i.e. 01.06.18 - 30.06.18.

Please fix.

0
Replies (1)
Telkom
Telkom's reply23 Jul 2018, 09:57
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,