Dont use the topup function

Being a loyal telkom customer and being prompted to download the app a number if times.. i did so to manage my data and account. I recently ran out of data and following the steps ON THE APP and did a TOP UP with my credit card. The money was deducted from my credit card R249 for 10GB and surprise surprise NO TOP UP followed, not being surprised about this ....as how can telkom successfully do what vodacom can in seconds!! I called telkom only to be told that they dont have my money and that because i am a contract customer i cannot use the app to top up and that there is not a function to do so for me....i patiently tried to explain that their app does allow me to topup...the call center agent AUDRY proceeded to argue with me that it cannot...what an *********** MOO****!if anyone is thinking to employ AUDREY from telkom call center DONT!! She clearly does not understand customer service.....dear telkom, your service is pathetic one would think that a merger with such an successfull organisationn like BCX would have pushed you in the right direction...clearly not. My contract has expired...guess where i am moving.....VODACOM!!!