Don't use Telkom Mobile

For anyone considering taking out a mobile contract with Telkom, don't! You will just end up with high blood pressure and a bunch of useless promises when they mess up. My husband's and my phones were suspended on 11/02/2026 supposedly due to non-payment. When I checked my Telkom statement, it said everything was paid. When I queried it - and you can't phone customer care yourself, you have to request a call back - each one of the 5 different people I have spoken to since 12 Feb admitted I owe nothing, that it's an internal Telkom error, that they will escalate the problem and our phones will be reconnected. No managers bother to phone you back. We're still suspended and the escalation queries have been closed. You can't speak to anyone that can actually do anything! I have now had it. I'm going to Telkom this afternoon to hand in our recently upgraded phones and I'm canceling the contracts under the consumer protection act.