Dont use Telkom bad cancellation

I get email back telling me to go online 1. I don't have the password for the router 2. I dont have number of the router 3. they send sms that the router is not working 4. my landline not working 5. I pay my bill 6. I get case number 7. I phone 10213 dial 9 for cancellation jip you get told to go online

writing this cost data

do you think for one moment I don't have passion to cancel my account

if I go onto retail shop it gets done directly with mtn or even another but here again we sitting with government

your call is important to us then do call me