Item: Telkom
Rating: 1
Author: Willie R

Telkom's replyOfficial

13 Nov 2017, 09:42

Hi willie-roets

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

May we please request to confirm the nature of your query when possible. We would like to assist from our end.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom's reply13 Nov 2017, 09:42

Official

Hi willie-roets

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

May we please request to confirm the nature of your query when possible. We would like to assist from our end.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

WR

Willie R's updateReviewer Update

13 Nov 2017, 10:58

Contact me. ********** 484

WR

Willie R's update13 Nov 2017, 10:58

Reviewer Update

Contact me. ********** 484

Telkom's replyOfficial

20 Nov 2017, 09:29

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well. We also need your query so that we can assign the right person for your issue.

Please make sure you select "post a private reply" when you respond so that we can be able to view those details and as well as protecting your private information.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Telkom's reply20 Nov 2017, 09:29

Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well. We also need your query so that we can assign the right person for your issue.

Please make sure you select "post a private reply" when you respond so that we can be able to view those details and as well as protecting your private information.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

WR

Willie R's updateReviewer Update

20 Nov 2017, 13:31

Telkom SA: Dear Customer, Fault 180CRK261017 has been created for Service ID ********** 174. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault. Telkom SA: Dear Customer your report reference 180CRK261017 was restored. If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services. Alternatively use http://www.telkom.co.za/sites/contactus/emailus&formId= ********** 128175. Please do not reply to this SMS. Telkom 16 days and gues what ? STIL NOT WORKING ! 26 days today and gues what ? STIL NOT WORKING !!!!! Been at my new premises for over a year and gues what ? After 6 calls MY DETAILS ON THE TELKOM PORTAL IS STILL WRONG ! Want to cancel your BAD SERVICE with TELKOM ? No Problem, just be patient because it will take 21 days. What about my credit with Telkom ? Don't worry, put in a request after your service has been cancelled and we will get back to you. Your device is not setup for Internet service but your data is finish ? No problem, wait till next month. Complain about the bad service and this is the response you get " please Sir, be patient. There is people with the same problem " ! Now you whant my details to see how you can help ?

WR

Willie R's update20 Nov 2017, 13:31

Reviewer Update

Telkom SA: Dear Customer, Fault 180CRK261017 has been created for Service ID ********** 174. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault. Telkom SA: Dear Customer your report reference 180CRK261017 was restored. If the problem still exists please contact Telkom on 10210 for Residential or 10217 for Business Services. Alternatively use http://www.telkom.co.za/sites/contactus/emailus&formId= ********** 128175. Please do not reply to this SMS. Telkom 16 days and gues what ? STIL NOT WORKING ! 26 days today and gues what ? STIL NOT WORKING !!!!! Been at my new premises for over a year and gues what ? After 6 calls MY DETAILS ON THE TELKOM PORTAL IS STILL WRONG ! Want to cancel your BAD SERVICE with TELKOM ? No Problem, just be patient because it will take 21 days. What about my credit with Telkom ? Don't worry, put in a request after your service has been cancelled and we will get back to you. Your device is not setup for Internet service but your data is finish ? No problem, wait till next month. Complain about the bad service and this is the response you get " please Sir, be patient. There is people with the same problem " ! Now you whant my details to see how you can help ?

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