CK
Charmain K

1 reviews | Active since Oct 2016

30 Oct 2016, 12:37

Dont upgrade

<p> Telkom mobile is patetic. ive been with them for 4 years now and twice the sales consultants have *****ed up! I upgraded on my tablets and because the consultant captured the wrong code my all account have been messed up. They added R930 myquality fee on my account because off wrong code that was captured. This is the second time after upgrade that they over charged me and doesent do refunds. It just get transfered to your text month statement. This is pathetic service and i would not advice anyone to go through them!! They dont assist a person but is quick to cut your phone although mistake was on there side. I would go with any other provider then Telkom. Be carefull when you upgrade with then</p>

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Replies (1)
Telkom
Telkom's reply01 Nov 2016, 14:24
Official

Good day,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your case ***7 has been escalated to our Billing Department and feedback will follow.

We apologize for any inconvenience caused.

Regards

William

Telkom Social Media Team