Don't trust Telkom call center agents

Don't trust Telkom call center agents as they sold me a phone on the 7th of December 2018 and never give me the 100 all network minutes as discussed yet calls are recorded, I lodged a case on the 18th of December 2018 case no ********** 3 the same day couriers handed over phone to me, I then went to the branch in durban gateway to take the very same deal as the call center agent did not want to give me 2 phones, I needed for my wife and me, how can we have to different deals at the same price, I was told to wait 72 working hours, I was unhappy as I was deceived and wanted too give them they phone back as it was not what was promised, the lady in gateway said that they will fix the problem, I never get no joy, I called in in 7th January 2018 got a new case number ********** 9 and on the 11th January 2018, I get a sms saying case is resolved, how is my case resolved when I still never get the 100 any network minutes and I am paying for airtime, I was told I must wait till 1st February 2018.thats when I'll get all the minutes for December and January but still never receive it, I called in today and the manager won't take my call, sad service, disappointed customer.