DONT TOUCH TELKOM LTE PRODUCT AS A REPLACEMENT FOR ADSL. NOT WORTH THE HELL TO DEAL WITH TELKOM.

Telkom SA has decided to remove the ADSL offering due to the cable theft happening in South Africa. They upgrading to fibe or LTE . Great. Only problem it has been a nightmare of hell dealing with Telkom and their incompentent staff who are clueless in what they doing in the migration. Took 7 days for Courier IT courier company to deliver the router 5km from thier depo. Everyday sent a message that it was been delivered. Got it, folllowed the paper instructions from the manufacturer . Still not working , called 10210 and thats when the hell started. Call centre agent didnt know and said call Sales , called Sales and said call IT . All gave differnt reasons why it could not work. Eventually luck got a person who had some knowlwdge , call Sales to activate the Sim card. Takes 5 hrs and you working . Lasted two weeks and no SMS to say its done. Called and said you must call the courier company to tell Telkom that the router is deliverd. Seeing red , me the customer call the courier company. On Saterday tried again and nothing working , normal gabbage from Sales and Call cente. Now angry as by the way Telkom cut the Internet off as I was on the new LTE product . Went to Greenstone Mall and got a lady who knew what she was doing. Came home and fetch the router. A gentleman helped me and was a star , within 30min I was registered and almost activated with the Sim card. The *********** Sales staff had never followed through on the upgrade process . Great one Telkom 3 weeks later. The stales person doesnt tell you the cost of the LTE , just wanting to get the sale. The phone line goes into the new LTE wi fi router. They dont tell you that if the power is off or the wi fi down then your phone is dead. Also dont tell you your email is cancelled as its not part of the package and is a stand alone product. Great to be told by the 5 th person from IT and Sales why your mail is ont working and you must back up ? How when you have cancelled the email address and need to apply for a new email. Stuff the fact you use the email for work . No brains here. DONT DO THE UPGRADE. Rather shop around for a cheaper product , support staff that knows what they doing and you can count on for support. After 10 years of ADSL and no hassels and 34 years of Telkom its time to say goodbye and walk away. NO instructions what to do step by step. Who to call and what must be done to get up and running .