lW
leon W

1 reviews | Active since Oct 2010

06 Nov 2016, 01:29

DONT TOUCH ANY TELKOM SERVICE, EXTREMELY POOR SERVICE

<p> </p> <p>I was conned into buying a telkom lte router and after initial tests it looked promising. No sooner did I have the service that I realized that telkom cannot deliver on what it promised. The speeds are ********** and talking to telkom does not help. Telkom will ignore the problem because of their contract that telkom locked one into. Complaining does not help because telkom does not respond. Telkoms staff are clueless and they only offer OPINIONS.</p> <p>After begging the salesperson a number of times, she got anoyed with me and fetched the router for "upgrades".</p> <p> I got promised a loan unit because I got this capped lte for my small business. Yet another empty story. Its been now more than three weeks to fix the new router. I t seems that telkom has lost it .</p>

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Replies (4)
lW
leon W's update06 Nov 2016, 01:35
Reviewer Update

telkom will reply to this but nothing will happen exactly like the other times, so don't be fooled into thinking that telkom is a business that responds.

I'm at a point where I want to cancel all of my telkom services because of the terrible serice and poor telephony systems

Telkom
Telkom's reply06 Nov 2016, 13:44
Official

Good day.

Apologies for the delay and inconvenience caused. This matter will be escalated with management and our consultants will advise.

Thank you.

Regards,
Moenieb.
Telkom Social Media Team

lW
leon W's update19 Dec 2016, 19:41
Reviewer Update

No respose from Telkom. exactly as stated

lW
leon W's update01 Jul 2018, 08:01
Reviewer Update
ZERO RESPONSE. My contract is on its end. ITS WITH A HUGE SMILE AND A MIDDLE FINGER THAT WE PART WAYS. Im not renewing and I told at leats 7 rude Telkom salesmen that. The service is rotten from top to bottom. So far, my adsl line came to an end, which Telkom is still struggling to close, my lte contract is at the end, a smaller phone contract is also ats its end. Hooray and good riddance to a truly ****ty company. May you be blessed with the same you dish out.