Dont tell me im owing if you cant provide a statement showing me were the amount comes from

<p>Telkom is making my life a living hell just cause of thier system that isnt working i mean why the hell would you enter an agreement with someone but fail to deliver a basic serivce if you have a problem make the cusomter awear that you have a problem other then going around in circles if you wrong take the blame dont be defensive over something that you know very well that its all your fault i send emails and all you ever do is apologize but dont tell me how you going to fix the problem your systems are always offline due to what ever upgrades you making i can understand that systems do give problems from time to time the least you can do is to make your cusomters awear that theres a problem with you providing services as per agreement when the t/c were accepted instead of you giving fauls infrmation to cusomters and taking ownership of what it is you are doing wrong and find solutions.I have been explaining the same thing over and over with telkom from the day that i activated my line but it seems asa if no one really cares about the problems im getting from telkom cause im just one person and your a big company you have alot more cusomters forgetting the fact that you are were you are today cause of your cusomters and if you dont take care of the cusomters will always find a way of getting services els were yes at the moment you might be the only company in SA that provides Landlines but at the rate technology is advancing people wont need your services anymore cause more options will be avalible and alot of people from telkom will lose thier jobs and your CEO's wont be affected by this at all cause they already have investments els were the least you can do is to communicate with your cusomers cause we are the reason you have a salary at the end of each month.so i still wait for a statment and an explanation on whats happening on my account but no one gets back to me and im not concidering an alternative of simply cancelling my services with you and rather getting a LTE routher cause i only use the line for internet services and nothing els i never make calls from it cause iv got 2 cell phones one being a contract why is it so dificult ffor you to send me a statment cause as a cusomter i need my statments to reconsile my accounts to have disputes on anything that i feel might not be right i contact your facebook and twitter support and the continuasly lie to me to say its been sent were els its not you responde to hello peter to say u apologize and someone will get back to me shortly iv been requesting a statmetent from early this month cause the amount you say i owe isnt correct as i have proof of payments but now you cant send me a statment cause those amounts were just made up but you refuse to take the blame </p>