YE
Yusuf E

1 reviews | Active since Apr 2014

01 Oct 2015, 16:33

DONT TAKE OUT A TELKOM MOBILE CONTRACT ONLINE

Hi<br> <br> I give Telkom due that they have amazing deals , but honestly non of the staff can actually live up to selling the products!!! You dial the 10213 number for sales , you take hours to place the order , then to follow up on the order it takes hours to hold on , its now 2 agents that said they will get back to me and nothing has happened till now? honestly , they said something wrong with your ID number? but nobody can tell me what is the issue ? now to get hold of an agent again you will need to hold on for how ever long.<br> <br> If you decide on taking out a contract with them rather go to the store then again been to the greenstone store only 2 reps to assist , so basically be prepared to wait for months and have loads of patience , because that silly song they play while holding on drives you insane!!!

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Replies (1)
Telkom
Telkom's reply01 Oct 2015, 18:44
Official
Hello YEssack,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM151439.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team