Dont take out a Telkom contract! They will take your money whenever they feel like and tell you you have not paid!!!

I dont see how a 1 star rating is suited here, it should be a 0 star rating.

I actually dont know where to start.

On the 12th May I emailed DSL enquiry about my Telkom account and why my account was not debited at the end of April as it should have been. On the 13th May I received a call from a DSL agent in response to my email. This is when I checked my account and noted that Telkom debited my account without my permission. I then asked the agent to check the collection date to which he advised that the collection date was the 20th. Which was another problem as I changed my collection date to month end in Dec 2021 already. I asked that this be rectified immediately as I will not have funds in my account on the 20th. In doing so, Telkom took the liberty to debit my account again on the 14th. So on the 13th they collected for April and on the 14th they collected for May. Then I receive notification that my account is in arrears and it take more than 2 weeks for funds which they collected without permission from my account to be allocated. I have been on the phone with DSL and Telkom trying to get this matter resolved only for them to suspend my connection. Speaking to a Telkom agent who is condescending and rude just made matters worst but to push me completely over the edge is that I get my account today and still there's an outstanding balance on the account! To date Telkom expects me to pay over R3000!!! and when asking to have the month to month contract cancelled I'm advised that my account is in arrears and they therefore cannot do anything about it. Regardless of how many times I tell them but the account is not in arrears. So now I cant submit 30 days notice in cancelling as "the account is in arrears" and all the while I am expected to pay for services not afforded to me! and when they debit and there is no money in my account, I am liable for bank charges. Charges that Telkom does not return!

This is absolutely ridiculous and I have been patient long enough now!

Please do not take a contract out with Telkom as their accounts department just rips people off! They can be equaled to *****ing! and ordinary people would be locked up for *****ing!