Don't take out a mobile contract they will hold you hostage

Item: Telkom
Rating: 1

I can't cancel my mobile contract!

I've tried to do it over the phone. After 20 minutes of waiting they drop the call after saying they can't help me.

I've tried to do it via a store. They gave me a form and an email address which isn't working.

I've tried to do it via the online portal. The portal is not intuitive and the email instructions that were emailed to me didn't align with the online portal.

My contract expires on the 6th next month. Consider this my notice. I just don't want you to debit my account anymore and to port my number to MTN.

I want to leave Telkom Mobile because I have no reception at home or work.

Please help me cancel. You can't treat people like this. What about people that don't have access to the internet? Is this really how you treat your customers?

Helpful (0)

Replies (1)

's updateReviewer Update

31 Oct 2018, 14:37

It was processed because I was relentless in trying to get it cancelled and spent a very long time on the phone an online. Really terrible service. Never coming back.

's update31 Oct 2018, 14:37

Reviewer Update

It was processed because I was relentless in trying to get it cancelled and spent a very long time on the phone an online. Really terrible service. Never coming back.