Don't take contracts with Telkom. Trying to cancel for over a year now.

Is there a lower rating? I cancelled my landline is March 2020 as Telkom was not repairing the copper lines in my area. In November 2020, I find out the I owe Telkom money due to unpaid line rental charges (the post office was closed due to COVID-19). I called the call center and spoke to a consultant who said that he does see a request for cancellation done in March but it was not processed correctly. He then said he would resolve it and send a request for the charges to be cleared and a letter of good standing to be sent. Today, 11 December 2020, I called the billings office to find out if the funds were cleared and they said it was not. They then asked how did I cancel the line in March because they are not picking it up on the system. I asked them how did the consultant pick up the original request when I called in November and you can't pick it up now. They then tried to contact the consultant that I spoke to in November, and 15 minutes of holding later, they say that they found the original request and will now log a dispute. Eventually a credit was passed and the balance was cleared.

Pathetic service. It's unfortunate that they have monopoly in this country. Will never use them again. Finally free.