Don't sign with Telkom intrernet/LTE!

Since the beginning of March 2020 when Telkom migrated me to unlimited home LTE (number ***) I have received speeds of 3 to 4mb/s while paying for 10 mb/s. I have logged fault after fault but no one seems to care, before and during the lockdown. I have had to work from home while experiencing this problem. They eventually sent an Engineer out and he tested everything at my home and promised that Telkom would contact me to find resolution to the problem. His contact number is ***. I have spoken to accounts and they gave me a credit but have now said they wont help me with credits anymore, that I have to downgrade my package to 4 mb/s but that I have to sign an additional 24 month contract. I refuse to do that. I know Telkom are a big company but they happily take my money each month and don't give me the service matching what I pay for. I am disgusted and suggest that anyone considering subscribing with Telkom run a mile! They promise value for money, good deals but don't care at all about their Customers. Lestyn Lewis ***