GH
Gary H
1 reviews | Active since May 2016
01 Jun 2018, 10:37
Don't sign Telkom Debit orders
I cancelled a mobile contract 6 months ago, but the monthly subscription is deducted from my account each month. I've gone to a Telkom front-shop to query with no luck, I've spoken to multiple agents at the Telkom cancellation call centre and received emails it would be cancelled. I've given up with Telkom and very frustrated!!!
I eventually figured out I could cancel it online with FNB :) Advise - Never sign a Debit order with Telkom - FNB keep up the great wor****
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Replies (2)GH
Gary H's updateReviewer Update
05 Jul 2018, 09:59I received another statement, this has still not been resolved. This is crazy, can somebody from Telkom please call me.
Gary
GH
Gary H's update05 Jul 2018, 09:59
Reviewer Update
I received another statement, this has still not been resolved. This is crazy, can somebody from Telkom please call me.
Gary
GH
Gary H's updateReviewer Update
16 Jul 2018, 14:31Can somebody senior please call me. I'm trying to reinstate a debit order to pay Telkom. After waiting 30min for the call to be answered another 15mins for the person to figure out they could not assist and transferred me. When the I asked the second person for her details in case I was transferred again, she put the phone down. Should be quite easy to find the call was at14h27 and the rating she got was zero.
GH
Gary H's update16 Jul 2018, 14:31
Reviewer Update
Can somebody senior please call me. I'm trying to reinstate a debit order to pay Telkom. After waiting 30min for the call to be answered another 15mins for the person to figure out they could not assist and transferred me. When the I asked the second person for her details in case I was transferred again, she put the phone down. Should be quite easy to find the call was at14h27 and the rating she got was zero.