Don't order a mobile contract from Telkom over the phone

After applying for a mobile contract telephonically, it took about a week to receive any feedback with regards to the status of the handset delivery. I received SMS's confirming the application but with no reference number or order number.

After the promised 7-10 working day delivery, still no status updates or delivery. Then proceeded to call the contact centre almost on a daily basis, only to find out that they cannot verify my address. It took them 6 days to verify my address, and then heard nothing from them again.

Called the contact centre again (same number as before) and the agent told that it is the wrong number and gave me a number that did not work. Called back the same number and was able to get hold of someone that said they could help.

The address was still not verified, and no-one had called me to tell me. If I had not followed up, who knows how long this would have taken.

The Telkom system cannot pick up the most basic of addresses in the middle of Joburg. The same address can be picked up with, Waze, Apple Maps, Google Maps etc. Somehow the Telkom system can't.

Still waiting for the delivery, and not receiving any feedback telephonically or via SMS. Pitiful customer service.