Dont hold your breath waiting for Telkom

1 week later. More than 5 calls. It took 5 days for q technician to get back to me amd tell me that the network is overloaded and that I could wait for telkom to improve the network (not known when) or cancel without a cancelation fee. I had to call 081180 to cancel. When i call them with the usual 20min wait time, they pick up that the note except the part of waivering cancellation. To query what the technician said, I need to go through the whole process again plus cancellations are only done through the app...so I wasted time talking to the consultant. I left messages for a manager to call me about 4 to 5 times now since the 21st and yet, no call, no message, no response. In challenging economic times, it is easy to blame politicians and conspiracy for the downfall of business when in fact it is simple customer service - something telkom does not appear capable of producing. I await the challenge of cancelation. Sadly, cancelation was never an option....I needed the service. Telkom persists in poor service.