1 reviews | Active since Nov 2013
Dont go with Telkom ever
On the 04/09/15i go the glen shopping centre to upgrade my phone, i fill in all the paper work ID the works. Time to get the phone the consultant says your account is suspended and the accounts department must uplift the status to active. ( I am up to date with my account as it stands as i get debt order from Telkom).<br> <br> Email gets sent to them from the consultant, in the mean time i call on the 6th of September to log a query which they say takes 72 working hours. I call on thursday the 10/09/15 TO THE CALL CENTRE and the query is closed and my line is still suspended, they open up( call centre) a new query and email 8ta directly to ask what is happening and to assist.<br> <br> Today is the 15/0915 and guess what i am no closer to a answer then i was on the 04/09/15.<br> Telkom is useless they dont respond back they promise to resolve your query in 72 hours that is a lie too.<br> No one is really out there to assist, you cant report there staff cause who do you report them to. The team leaders cant assist, you cant call the account department directly.<br> <br> I am done with Telkom and even responding with your same tripe on hellopeter and never even calling me to resolve my issue<br>
Thank you for your post.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your reference number: SM141182
We apologize for any inconvenience caused.
Regards,
EricTelkom Social Media Team
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Thank you for your post.
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your reference number: SM141182
We apologize for any inconvenience caused.
Regards,
EricTelkom Social Media Team
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