Dont go to Telkom Mobile! Terrible service

I went to the Festival Mall branch on the 30th of March to do my Cellphone upgrade, after standing in the cue I got to see Jabu. He asked me to sign the form and said all is approved. Then all of a sudden I got told my upgrade must go through credit vetting. When I inquired why I was told that is the way it is. I had to go back to the store 3 times to get an answer as they have no lines to call me. I was told it was declined. I then phoned the call centre to get clarity. I then said I would like to speak to a manager and was told the managers only come in at 12 so I asked to leave a message for a manager to contact me and was told all of a sudden a manager is available. I then complained on Telkom Mobile Facebook page and after numerous messages backwards and forwards I have now been told I am busy with *****. I have 4 contracts with Telkom Mobile and a landline how can I be doing *****? My account is always paid on time and in credit and this is the way I get treated! I know my name is on ITC but why treat me like this and not do my upgrade? In all the time I have had my contracts I have not defaulted once or not paid! Cancel all my contracts as I am going to my lawyer. HAD ENOUGH