1 reviews | Active since Nov 2013
Dont give a **** attitiude
<p>I have been trying since the beginning of 2016 to take the call package option off my account. We just want the ADSL. I do not understand why it is so difficult. I have phone so many times. Emailed and even dropped off letters at Telekom stores. Telkom owes me for all the months I have been paying for a service I do not use. I do not get monthly statements yet you have the audacity to disconnect my ADSL due to no payment. I have horrified at the lack of service from your so called Call Centre Agents and a Manager who does not reply to my emails. Just because you do not have a competitor in theMarket does not mean you can treat your clients like door mats</p> <p> </p>
My complaint was never sorted out fully. I have actually just given up and paid the R2167 owing. Now I have to fight again to get my ADSL reconnected. Its exhausting. The service for the Telkom shop in Alberton City was shocking. I have sent through my proof of payment so many times WHAT ELSE MUST I DO TO GET RECONNECTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
My complaint was never sorted out fully. I have actually just given up and paid the R2167 owing. Now I have to fight again to get my ADSL reconnected. Its exhausting. The service for the Telkom shop in Alberton City was shocking. I have sent through my proof of payment so many times WHAT ELSE MUST I DO TO GET RECONNECTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!