Don't get fibre from Telkom

Telkom offers me fibre contract if a move from LTE to fibre, end up having to pay LTE finished, so first lie from telkom. Now for over a month I have had terrible fibre connection from 7pm to 11pm from Telkom. I have spent so much cellphone airtime phoning them in the day and night to fix my problem with no help whatsoever. Twitter account just escalating my problem with nothing been done. I complain over and over again and again, only for them to repeat themselves. You problem has been escalated. They only seem to understand what line speed is and are clueless as to what high ping is. I feel Telkom should cancel this contract with immediate effect and no penalty fees. as they are basically *****ing by charging me for a service that they are not promising. This disgusting service and I am sick and tired of having to run after them, spending my money on calls to get what service I am suppose to have.