Dont expect any service or problem solving skills

A month ago I renewed my BIS. R 30 was deducted but my BIS was not activated. After about a hour I called the call centre. 180. I was told they will escalate the matter to the technical Dept. On enquiring how long it would take I was told 72 hrs. Obviously I was not prepared to wait 72 hrs and tried to activate BIS by subscribing again and a further R30 was deducted. With the 2 nd R30 deduction my BIS Social plan was activated.After numerous call over a couple of days to recover my ****** R30 I was given amongst other 2 Case No's namely ***2 and ***6. By about the 30th of April I got a call from 8 ta Telkom Mobile that my case was investigated and I will receive a R30 refund. I thanked them. However they did not keep their promise. I started calling at 07h30 this morning. I was promised my BIS would be connected today. I called at 2 hour intervals to be reasonable in my opinion. I spoke to amongst others with Rethabeile,,Gugu, Zanelle, Team Leader Thulani and another lady Team Leader. I was told that it would be sorted out immediately around 15h00.by the technical team. I just completed a call and was told they are lying as the technical team doesn't work weekends!!!?????