BE
Bruce E

1 reviews | Active since Dec 2015

21 Dec 2015, 15:56

Dont ever use telkom

I have been waiting for my line installation for 3 weeks now. I have spent R 200 in airtime on hold waiting for someone to address my issues. A week ago i received notice that a telkom technician would come out to install the line, took an entire day off work and they never pitched. Today after yet another notification the technician did eventually pitch and installed my line. After he installed my line he notified me that i would not be able to get the speed i require and already paid for a modem for for the ADSL line that I ordered. I phoned telkom and they told me that I would have to wait to have another technician scheduled to come and have a look (30 minutes after the previous asshole left). I have lost 2 days of work, the money for a modem to connect to a network that is half the speed i was promised, and when i try and phone them i get passed from one person to the next. As i am typing this i have spent more than an hour on hold waiting for someone to actually help me.<br> <br> This is the worst service that I have received from anyone, anywhere, ever!!!<br> <br> Don't ever use Telkom for anything!!!!!

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Replies (1)
Telkom
Telkom's reply21 Dec 2015, 18:45
Official
Hello BEsterhuizen,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM180336.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media