DONT EVER TAKE INSURANCE WITH TELKOM

Good day I hope you are well.

I am writing this email as I had reported my phone ******/lost. The phone was black listed without any issues. The problem has been the claiming process. I completed the forms and was advised that the owner of the account who is my dad has to be the one who completes them.

That was done and sent via my email address. It has been a nightmare trying to get assist from the agents. I am being asked question unrelated to my query. It’s straightforward that the device is lost but I’m being asked if I want to upgrade or not. I am being asked to share more details, payments etc. I’ve been paying my insurance for 2 years and a few months infact my contract ends in July 2025. It is only my second time claiming for a new device due to them being ******.

I had advised I still have both of my iPhone boxes and provided both IMEI numbers but still. I do not get feedback. I have to ask what’s wrong. Can we please be assisted? The first time back in 2022 everything went smoothly without any issues.

I have attached all the information related to the query. I am truly unable with such a service as it feels like I must chase to be given feedback. I have attached information that may be needed

IMEI number is ***/ ***

Case no:***5 Telkom *** Date: 27 March 2025 (reported) Event date: 26 March 2025