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nadia M

1 reviews | Active since Apr 2012

24 Dec 2015, 11:04

Dont ever take a telkom contract - its a ****

I am very upset - I have never been **** to LIKE THIS IN MY LIFE. I went in the Telkom direct store in Kenilworth and was assisted by Chad who seemed to be assisting me really well. Having poor service by Telkom mobile before I made sure that I wont be hustled again however none of what he said to me I have received. <br> - Firstly he told be that I would not be having to pay pro rata as its the 25.11.2015 and the end of the month and then I receive a bill for R1700 (which is for 2months) - I was **** to<br> - Chad sent me an email with my invoice and proof of payment however the was nothing attached - so that leaves me with no insurance and no proof that I purchased the device. I have sent him a few emails requesting for what is mine however no response.<br> - I was advised that I would get recurring Telkom data with my smart plan 100 and he set it up for me - guess what I have no data and cant use my phone. I called the contact centre who advised me yes I do get unlimited data until March 2016 however the store needs to set it up for me. So I was **** to have no cell phone and no - one wants to assist me. I WOULD ADVISE NO1 TO USE TELKOM AS ITS **************** - DONT RENEW UR CONTRACT

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Replies (1)
Telkom
Telkom's reply24 Dec 2015, 11:27
Official
Hello nad-cal,

Thank you for making contact with us.

Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM181188
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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