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Matthew C

1 reviews | Active since May 2017

20 Oct 2017, 14:34

DONT EVER SIGN UP WITH TELKOM UNLESS YOU WANT THE RUN AROUND!!!

I am so disgusted with the services from Telkom, we ported away on the 24 August 2017. My line went active with my new services provider on the 24 August which means my Telkom line was terminated. Telkom still Sent me a bill in Sep for an amount of R741, I have made numerous calls to the Call centre to try and fix an error that was made by you. I have spoken to numerous Call centre agent, Linda, Thembisle and the list goes on.. I made more then R500 worth of calls to your Call centre and still no Joy. Yesterday after holding on for 90 mins I finally get a hold of the Call centre Manager in PE by the name of Siya. Siya assured me that yes I'm correct Telkom made a mistake and his going to close my references number which was now open for 2weeks and normal TAT is 3 days. He couldn't understand as to why the line was active and why I was still being billed. He promised to put everything on email and send it through to me by COB yesterday but nothing came through. Called in today and some how my call was router to the Call centre in Durban. The agent told me she couldn't transfer me and I need to keep calling until the IVR routes me to PE.... What **** service is this?? I left so many messages and no call back... Finally I get a hold of Sicell Jama who claims to be a supervisor, according to him nothing was logged on the system and he doesn't believe I spoke to SIya Gulya and he also refused to transfer me to Siya or give me Siya Manager name or put me through. I'm beyond irate trying to sort out a error that you made.. How can a senior Manager not even log any interaction on the system let alone follow up????? Ref number: ********** 8. Can someone call me urgently!!! Telkom bunch of ******, Don’t ever sign up with them!!!! CALL ME NOW!!!

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Replies (3)
MC
Matthew C's update20 Oct 2017, 16:43
Reviewer Update
So Sicelo Jama promised to call me back by COB with feedback and guess what no call???? **** service seriously... This is the second manager who promised to get back to me and nothing.... Is this the customer service you give to customers???? Why is that every time I call in the Managers are in a meeting?????
MC
Matthew C's update25 Oct 2017, 14:23
Reviewer Update
Keagan I called in on Monday and spoke to Pricilla, I had to hold on for a hour for her to try and get ahold of Siya in PE, She finally gets ahold of him and he told Pricilla that he will give me a call back by Monday COB, No call back, Tuesday I called in, Yet again he didn't want to take my call after an hour, Spoke to Moses in PE (Who claims to be the Supervisor) He took over the query but I am still awaiting feedback, Spoke to Jamo and he was shocked that he forgot to get back to me and ignored my 2mails.... Is this the type of Managers you have to deal with customers? Jamo promised me that Siya manager OJAY will call me and still no call till date. 4 MANAGERS AND NOT ONE OF THEM CALL BACK? I made over R800 worth of calls to you and still no joy... each time holding on for more that 1 hour for a mistake made by Telkom? What is Telkom going to do for me seen that I wasted my time and calls to you? each time I waited more then a hour??? Please check with QA.. Is this fair? My money and time to sort this query because I don't want to get blacklisted and no feedback from managers!! What are you going to do from your end for me spending my money and calls?
MC
Matthew C's update31 Oct 2017, 12:07
Reviewer Update
So I received a call on Friday from someone from your accounts department, Who told me that she is so upset with SIYA and his team, They failed to log something on they end and that's why the credit wasn't passed, She also told me they are making it her fault when it wasn't, On Thursday also I was promised Ojay Siya Managers was going to call me, Till date no call.... On Friday the lady from accounts promised me a call back and still nothing... I received another bill... WHAT THE HECK????? HOW DO I SORT THIS OUT? IF YOUR ACCOUNTS TEAM AND CALL CENTRE IS HAVING A PROBLEM, WHY MUST THE CONSUMER BE DRAGGED INTO THIS??? GO AND LISTEN TO ALL MY CALLS BY QA AND CONFIRM HOW MANY TIMES I CALLED IN HAD TO HOLD ON FOR 80 MINS MIN..... DO YOU NOT HAVE MANAGERS?????? CLEARLY NOT BECAUSE THEY DONT CALL BAC****!!! I WANT TO BE REFUNDED FOR ALL MY CALLS!!!!