Don't ever sign up to Telkom if you use your number for urgent matters

Telkom failed to debit my account on a month to month contract, I called in and was told that I had to pay R500 on a R100 contract which I paid and made an immediate payment. I called in and was told that it has been resolved but it still wasn't I called in again spoke to a consultant Yoliswa or Yolanda she was very rude and refused to assist and hanged up her phone on me. Don't ever sign on to telkom month to month especially if you use you phone or number for urgent matters the staff there are not customer oriented they miss treat customers.