Dont ever sign a cintract with Telkom they give a bull**** service

I was ****** on the 26 January 2018,at 12 in the morning and my cellphone was ****** on this unfortunate situation . As contract subscriber I phone the call centre immediately to report my ****** phone. I was assisted by Baphele Xwayi and I explain to her what is the reason for call that I was to blacklist my handset and sim card . She told me that she only blacklist the simcard not the handset because I don't have the IMEI number I should get home and call back with the IMEI on the box. When I got home I phoned again which was an hour later and she answer me again and I gave her the number which is 15,number digit and she told that I will receive a sms after 2 hours with a ITC. 2 hours passed no sms with an ITC number . I called again I spoke to Zama Hamad and I enquired about the ITC number she told that Baphele never logged the request for the ITC number and I have to wait for an hour and was very frustrated with this service I asked Zama if I can speak to her manager and she put me on hold for about 45minutes . Before she could put me on hold she told me that their managers don't have telephones but she will call him/her then after 5 minutes she still kept me on hold and told that him/her is on a call how is this possible. Call center Agent are hiddening manager if there are manager in real. TODAY I PHONED SPOKE TO A LUYANDA DLAMINI WHO IS VERY RUDE. SHE REFUSED TO CALL THE MANAGER. EVEN THE FINRITE ARE SAME WHICH IS ANTHER DEPARTMENT OF TELKOM INSURANCE I SUBMITTED ALL THE RELEVANT DOCUMENTS AND WAIT 72 HOURS . 72 HOURS HAVE PASSED and NOTHING NOTHING HAS HAPPEND ON SMS NO CALL NOTHING . I AM WONDERING HOW LONG SHOULD I WAIT. BUT IN SHORT TELKOM IS THE MOST HORRIBLE SERVICE PROVIDE . SO MY FELLOW SOUTH AFRICAN DO NOT . DO NOT TAKE A CONTRACT WITH THIS TELKOM.