DONT EVER GET A TELKOM CONTRACT THEY DONT KNOW WHAT CUSTOMER SERVICE IS :(

I decided to purchase a telkom mobile contract due to one feature which was that they allowed dual sim on the samsung S10 device. However much to my horror when we took the phone in due to the fact that in having the phone for 8 days, the device loses battery within hours. two phone calls and the battery is down to 50%. The sales guy and his second in charge do no want to honor returning the phone. then the go on to say that they cannot contact their manager as he is not contactable on weekends. Where are the days when customer was king and they treated customers fairly? Oh wait you are the BIG TELKOM GIANTS and we all are just a number. Any I want to cancel the contract that i took as i WILL NEVER EVER GET a TELKOM CONTRACT. Your customer service is appalling and no sense of customer satisfaction.