DON'T EVER FIND YOURSELF LOOSING YOUR MONEY to TELKOM for nothing because TELKOM DOESN'T CARE ABOUT THEIR LOYAL CUSTOMERS,regardless of how constant and how much You pay.pay

I've never been ****med like this by a very big company called Telkom. As much as they are having different stores running within South Africa all of them, ain't linked not even those in the same mall are linked. Thanks to having my phone broken because wow i was never gonna know this information.

All i can say is Telkom is the worst service provider i ever came across,from their different store assistants,social platforms and to their customer care lines as well as communication pipe lines within their agents via emails. The problem is their too good and never make a mistake when its time to take away your money from your bank account, for services like insure and many more. But They will fail to help you when services of which you paying for must be rendered,while you will forever see hundreds of money leaving you bank account with zero% assistance.

THEY "TELKOM" DONT CARE ABOUT THEIR CUSTOMERS BUT ONLY CUSTOMER'S MONEY. Their system is designed is so stupid that they can't access information of the other stores "Due to being franchise". When I go to frenchise stores, since i took my contract from frenchise store they cant assist even when I go to Telkom direct store they still fail to assist. They expect me to go to Bloemfontein store for a proof of purchase while i relocated to Cape town. They wont mention to you when u purchase or sign a contract that they will never assist you if you bought a phone in another province unless you got proof of purchase.

In my case I bought a contract phone with its insure n Bloemfontein Free state of which im still paying and still getting an invoice of. But when i tried putting in a phone for repairs to multiple stores of cape town western cape they telling me that i bought the phone in frenchise store and they cant assist since I lost the proof of purchase due to relocating.

Im still paying my monthly installments for both, a phone and its insurance while im stuck with a broken phone and there's nothing they can do at the stores or their insurance claim email communications. They don't bother to reply to my emails like they understand the my situation, the replies i receive its like their from system operated by a limited robot.

Everyone who comes across this dont fall in the hell hole that im in. I mean hell hole of entering that Telkom Store for contracts especially if are a relocate a lot. When its time to their job they will literally fail you. Your money will always be important to them when they take it because in this case they still call me for my data upgrates and whoever the sales agent will be call the always tell me they work in sales department, the dont bother to even direct you or advice me on how to solve your problem. Just a small issue like proof of purchase they will never be able to assist with.

Language like "Value for money you paying" and "Customers are important in business arena" its a foreign language to TelkomSA .

Thanks for being sooo useless to me TELKOM!!!