DONT EVER DO BUSINESS WITH telkom!!!!!!!very unprofessional

I signed a two year contract with Telkom that expired in 2019.I was then on a month to month basis with the contract. I did not sign any contract after the initial one expired.I then requested to cancel my contract in June and i was told that i need to pay canellation fees,and confused i asked what the cancellation fees were for?I was told i was offered a new 4G wireless and that automaticals renewd my contract.I was informed the new 4g router was free.I then contacted Telkom via email as its impossible to get hold of anyone via Telephone at telkom.I requested the telephone recording that i am legally entitled to where i agreed to a renewal of term.I have not gotten assistance since.I have done walk in to get assistance to no avail,and now i am blacklisted a collector called me today wanting these cancellations fees.Yhhoooo i am so fed up with Telkom and thier non-existance service and now i want to fix this i cant get hold of anyone.A lady by the name OF Smith Shadee was no help on email and plain rude.Please refrain from doing business with telkom,very unproffessional.Please help HELLOPETER.