Hellopeter
Share Your Experience

1 reviews | Active since Jul 2016

08 Jan 2018, 18:18

Dont even deserve 1 star

I am livid at the moment. Last November I app**** for a data sim for my phone on a FreeMe contract. I received the card on 25 November. I was told to wait 24 to 48 hours for activation. Well after 3 days the card was still not active so I went to see Telkom branch at Green acres. They could not help me because it was online with Telkom Direct. So I phoned the number I was given. Then told to follow another process and wait hours. Well another day and nothing happened... Still emergency only. Well I phoned again, with another process to follow...well well surprise still nothing. So I called and spoke to a consultant named Andile Mqadi who then sent me a cancellation form as I was fed up by then. I was still in the 7 day cooling off period. I rushed to Postnet after work to print the document, fill it in and have Postnet email it to cancellations@ Telkom.co.za. I have the sent receipt from the email. Well imagine how angry I was when I find an invoice from Telkom in my email last night for the month of December and January. This after I cancelled this service. And I have had no luck with anyone trying to sort this today. I will not be paying this bill and I will fight it. I am tired of bad service

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Replies (2)
's update02 Feb 2018, 06:23
Reviewer Update
Attended too...I have been struggling for weeks now to get any competant person to even understand that I did not receive a device but a sim card. Payment has gone through on this account for something I cannot use. I put the sim in my phone and it is still not active so even if I wanted to I cannot use it. I cancelled this service within 7 day cool off period, and that was 2 months ago. I received no contracts or anything from Telkom since the beginning. I only received an invoice. So telling me it will be seen too is actually just another delay in your bad customer service to ***** more of my money. This has been a complaint since beginning of January and you sending a reply now almost a month later just shows the level of your bad servicr
's update02 Mar 2018, 08:56
Reviewer Update
Despite having Telkom respond days after my review with a reference number and that it us being escalated, my numerous calls to consultants and emails and more reference numbers I am still being billed monthly for the cancelled contract and I cannot use the simcard as it is not activated and therefore cannot be used for anything. I am going to put a stop in at the bank on the debit order today as well as finding an ombudsman to take the matter further. No more *****ing my money Telkom