Don't deal with Telkom use Melon Mobile

Telkom sent their technician here to test my router and their network. He show me that the D-Link routers lose network connection and cannot be repaired. He then took my old router and set it up. It works perfectly. I was instructed by Telkom many times to have the router replaced at a Telkom shop. The shop refused on 3 different occasions unless I paid as I did not purchase it from them. It was purchased from Telkom Direct on 15/12/2025. This all happened before the warranty expired. I am having to pay for a router that does not work and I am using my old router which was setup by a Telkom technician. They are refusing to give me the service history and also refused to escalate it to a manager.