DON'T COMPLAIN ABOUT TELKOM SERVICE - THERE IS NO!!!! SERVICE!!!!!

So telkom's consultant phones me for an upgrade on my top up package - a year ago. I told them to cancel my subscription as they want to do a whole new contract just for the upgrade. Now more than a year later, what use to be a R99 per month prepaid debit order is now standing on a bill of more than R2 000.00. I requested assistance and every time they phone me about my line that is suspended and the account that is in arrears, I explain, they tell me that they will look into it and get back to me. Till today NO ASSISTANCE, NO ANSWERS,NO REPLY only a bill that is ridiculous. I think the people working for TELKOM are both DEAF and ENABLE to work they are just sitting there waiting for a paycheck. The address on the invoices is not even my address or even close to the province I'm staying in. I logged a query on their website but not even that got them to lift a finger and try to help me. I've had it, I will make sure I don't give Telkom any recommendation.