Don't choose Telkom as a network provider

I am very dispapointed with the service received from Telkom. In May, my debit went off and then the money was suddenly back in my account (this is an issue with my bank) but to my surprise my Telkom account was suspended. It was only then I realised that something was wrong, long story short I called they explained and I made payment that day.

Telkom them allocated that money to the following month and never debited my account. So now there is still a month outstanding, I called them and they told me I never paid. I then sent and email with all the proof that I did an eft and they never debited my account. I had no response from that email, only another suspended account with a penalty fee that they now want me to pay because I hadn't paid for 2 months.

I then received the following sms "despite numerous reminders, ur Telkom acc is in default". Yet, I am waiting for them to respond to my email with all the facts!