Dont care service

Yet again Telkom bills me for services not rendered. Can someone in the social media department actually take the initiative to resolve my problem instead of every month stating that you have escalated the query. What positive result has this displayed yet you continue to do this for the last 6 months.<br> And actually call me. Don't just send a half thought response. I have even recently requested that the data service be cancelled because the router never worked properly. When will some actually display a professional attitude and earn their salary by doing their job instead of passing the buck.<br> <br> You are messing up my credit scoring which I taken extremely seriously. Please please please help me for just once in all the last 6 months of complaints please please please.<br> <br> I only want the line rental I will get my data from a more reliable source. I have asked for my bill to be credited. When will this happen? Please answer me. After 6 months you would think that someone senior and competent would handle this yet I am sure I will get someone in training responding that they have escalated the query. What a load of hog wash from service from the so called social media team.<br>