don't care sales staff

the issue started when i phoned in to report a fault on my DSL line. my DSL is disconnecting every 5 min and i cant work like this. she then suggested that i move to fibre.

but only the sales department can help with that so here we go.

the 1st lady that i spoke to sounded like she was asleep and just simply dint wat to help as i woke hep u from her afternoon nap. after a long frustrating time to try to communicate the order was placed and now the real frustration started

3 weeks passed and i tried to find out when will they install the fibre.

they told me that i cancelled my order and i need to phone the sales department again.

i tried to explain to the person that i did not cancel the order as im in a contract that for the life of me you cant cancel even if i wanted to i have to stay with telkom.

after 6 calls and allot of frustration i got to someone that sounded that they want to help( he even phoned me back ),and told me don't stress Mr Terblanche everything is done a manger will phone you to confirm the tame and date they will install your fibre.

and then today i phoned again today when will they install the fibre ( as the DSL line is problematic ) but yes to my not even surprise my order was cancelled and no one done nothing in this regards.

I'm truly speechless and don't know what to do because if you don't pay hem the will say its not their problem and no one is willing to help.

i want to speak to a manager urgantly.

regards,

Wayne Terblanche ***