Dont care attitude, horrible client experience

<p>The DONT CARE attitude, this service is SHOCKING and the LACK of knowledge across different Telkom departments are poor.</p> <p>My parents are pensioners and have relocated. September last year, my mom went into Telkom, The Glen, to advise them about the moving, to cancel the home telephone number and ADSL line<br />My mom then follows this up with a email as a secondary precaution.</p> <p>The Package that was taken out as a whole, is ADSL line with 1GB monthly. Telkom then cancels the ADSL line, but leaves the 1 GB to run.</p> <p>In December my mom gets a Bill of R+-800, when calling the call centre, she was told, Oh, well you were suppose to cancel it separately. She asked, WHY, if i took it as a package.</p> <p>Never the less,back and forth to Big bay Branch, she has landed up taking out a ****le to continue working from her new location, assuming they her emails will remain working due to her accessing through the ****le from Telkom and not the ADSL line. Telkom cancelling the pin that was attached to the ADSL line, 6 Months later from the first cancellation date and now cancelled out all of her email addresses.</p> <p>Once again, back and forth to Big bay telkom Branch, to get help, they cant assist , advised her to call ,as a pensioner, spending over R300 airtime on one call trying to sort this out , she starts a online chat, to which they are extremely unhelpful, sending her to different departments, she has now been speaking to a lady by the name of Phumla Mbhele, who promised to contact her back,, refusing to provide us with her contact number, saying youi have my email.</p> <p>Followed up 3 times now, receiving read receipts from Phumla, but no response for the last 2 day.</p> <p>Can some please sort this out ASAP.</p>