Don't care attitude

on 30 January 2018 reported a fault on my ADSL line on the 3 February 2018 a tech was sent out however after the Tech left later that night my line went dead I called again to report this. To date I have had no communication from Telkom I have called them everyday since the 3 February and even spoke to the manager Imraan on 10 February after having spoken to all these people i discovered that regardless off all of them promising to escalate this that it was never escalate and that it was only escalated today 13 February. I do know that i am not Telkom's only customer and certainly not their biggest by any stretch of the imagination but surely they can not tell me that they do not have in their entire organisation the competence to restore my service after 2 weeks or even have the courtesy to call and let me know what is going on. maybe Telkom thinks that having the monopoly gives them the power to hold the South African public to ransom, I wonder for how muck longer they think that business model will work for them.