Don't Buy From Telkom

On the 12th of September 2019 I contacted Telkom and placed an order for a Huawei MediaPad T5 which was advertised as having 3GB RAM and 32GB ROM. When I spoke to the consultant she confirmed it as well and I was very clear about it knowing that they record their calls and because I knew that there is a lesser 2GB/16GB model (which I didn't want).

When the device arrived it was the lesser model. I immediately contacted Telkom and arranged collection and a few days later it was collected. They said that the correct device would be sent and I also emailed a photo of the offer I ordered and a photo of what I received to ***.

Two weeks later I still hadn't received the device and after hours of wasted time and speaking to multiple 'customer service' agents it is now the 15th of January 2020 and I am approaching 1/4 of the contract term with nothing to show for it. I haven't got a tablet and haven't used a single byte of data yet Telkom continue to charge me and constantly claim that my query has been escalated.

Most recently I spoke to and agent and emailed additional information to ***, again no further reply despite numerous attempts. Yet she said that she received my initial email.

I wanted the tablet for work but at this point I don't expect I will ever see that or receive a refund. They deserve a zero start rating.