DONT BOTHER USING CHAT SERVICE ON LINE -

TELKOM MOBILE SENT ME AN SMS STATING I AM IN ARREARS ON MY MOBILE ACCOUNT - I CALLED TO TELL THEM THAT THERE IS A DEBIT ORDER ON MY ACCOUNT THAT GOES THROUGH ON TH LAST DAY OF EVERY MONTH HOWEVER ON CHECKING I DISCOVERED IT WAS NOT SUBMITTED. I CALLED THE BILLING DEPARTMENT AND SPOKE TO SOME PERSON WHO WAS OBVIOUSLY NOT VERY HELPFUL AND SEND THAT THE DEBIT ORDER WAS SUBMITTED ON 23.10.15 - WHICH WAS CLEARLY UNTRUE AS THERE ARE NO TRANSACTIONS ON MY BANK ACCOUNT. SHE THEN STATED IT WAS RETURNED DUE TO INSUFFICIENT FUNDS - ALSO A LIE AS THERE WAS CLEARLY ENOUGH FUNDS IN MY ACCOUNT. I THEN WENT ONTO THE CHAT LINE ON THE WEBSITE - ALSO USELESS - THEY DONT RESPOND AND WHEN I TRIED FOR THE 5TH TIME THEY KEPT DISCONNECTING MY CHAT SO NO RESOLUTION THERE EITHER. WHY BOTHER WITH A CHAT LINE IF NO ONE ANSWERS.