Don't BOTHER TAKING a CONTRACT from: Telkom and Mondo

I took 2 contracts from Mondo over a year ago. These were provided through Telkom.

Within 7 days one phone was just not cooperating. So, I asked them to take it back and they did. Since then, I had to be the one calling to follow up. This phone was taken in Feb/March 2020.

Corona came and corona stayed with us. I kept paying for a phone I don't have till today.

Eventually, after countless calls and attempts to find some resolve, a case number was issued: ***4 wherewith I was told (over 3 months ago) that the said contract would be cancelled, and the money deducted would be refunded given, Telkom has just been taking money without any recourse

I have tried customer service, going to the store and clearly this is not going anywhere whilst telkom continues to deduct about R2k from me on a monthly basis. I don't know when this stops but it has to.